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As
a plan participant, you have your own personalized
Total Access FSA web portal where
you can learn and check account activity at any
time throughout the year.
Through
your web portal, you can:
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Learn
about your Total Access FSA program |
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Enroll
online during open enrollment |
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Confirm
your participation in the plan |
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Check
your annual target amount, contributions deducted
year-to-date and available plan balances |
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View
processed claims and reimbursement amounts |
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File
a claim online (Transit and Parking FSAs only) |
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Frequently
Asked Questions
How do I log on to my
Total Access FSA web portal?
What's the web address?
What's my User ID?
What's my password?
How do I file a claim?
How do I receive reimbursement?
How
do I log on to my Total Access FSA web portal?
To access your online account, go to the web address
assigned by your employer and use your individual
User ID and password.
What's
the web address?
The web address for the Total Access FSA web
portal starts with your company name in place
of the customary "www" and ends with ".mybenergy.com."
So, it will look like this: http://yourcompanyname.mybenergy.com.
For questions, send an e-mail to fsa@benergyos.com
or contact us by phone at 800-768-4909. Be sure
to identify yourself and your employer.
What's
my User ID?
Your User ID was assigned to you when you enrolled
in Total Access FSA. It is your Social Security
Number separated with hyphens. So, it will look
like this: 123-45-6789. For questions,
send an e-mail to fsa@benergyos.com
or contact us by phone at 800-768-4909. Be sure
to
identify yourself and your employer.
What's
my password?
Your
password was assigned to you when you enrolled
in Total Access FSA. If you are accessing the
portal for the first time, you will need to change
your password and answer a security question.
If
you forgot your password, you can retrieve it
from the portal by answering your security question.
Once entered, your password will be e-mailed to
you. If you have questions, send an e-mail to
fsa@benergyos.com
or contact us by phone at 800-768-4909. Be sure
to identify yourself and
your employer.
How
do I file a claim?
You can file claims in several ways:
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By
paper form. You can find the appropriate
claim in your Total Access FSA web portal.
Fill out a claim form and mail or fax to Benergy
OS. |
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Online
(for Transit and Parking FSAs only). Go
to the Total Access FSA web portal and look
in "My Info" for details. (Be sure to scan
receipts and send with your e-mail.) |
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By
flex card. If you received a Total Access
FSA Flex Card, you simply use the card at
the time you pay for your eligible expenses
just as you would any credit card. |
How do I receive reimbursement?
You choose how to receive money:
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By
check. Simply mail or fax your claim form
to Benergy OS and you will receive a check
in the mail. |
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By
direct deposit. If available, you may
have your reimbursements placed directly into
your bank account. Simply indicate your bank
account number and routing number on the Total
Access FSA Direct Deposit Form. (The form
can be completed at any time.) |
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By
flex card. If you are given a Total Access
FSA Flex Card, you are reimbursed immediately
from your account and do not even need to
file for reimbursement. |
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